Privacy Policy

CARPETPLUS operates carpetplus.co.nz and may operate other websites.

CARPETPLUS is committed to protecting the privacy of visitors to our website, subscribers to our newsletters, and those providing contact information. In addition, CARPETPLUS is opposed to unauthorized commercial e-mail delivery, otherwise known as spam.

If you have any questions or concerns regarding this Privacy and Spam Policy, or to report spam abuse, please send an e-mail to christchurch@carpetplus.co.nz. It is CARPETPLUS policy to respect your privacy regarding any information we may collect while operating our websites.

HOW YOUR PERSONAL INFORMATION MAY BE USED:

CARPETPLUS collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. CARPETPLUS purpose in collecting non-personally identifying information is to better understand how CARPETPLUS visitors use its website. From time to time, CARPETPLUS may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

CARPETPLUS also collects potentially personally identifying information like Internet Protocol (IP).

CARPETPLUS may use your personal information in the following ways:

To operate and maintain the website.
To send you promotional information, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing.
To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts.
To respond to your comments or inquiries.
To provide you with user support.
To track and measure website performance.
To process payment for purchases you make through CARPETPLUS.
To protect, investigate, and deter against unauthorized or illegal activity.
To review the effectiveness of our marketing programs and analyse other general demographic trends.
To notify you of new information or services that may be of interest to you; or,
To send promotional materials.

CARPETPLUS does not rent or sell your personally identifiable information with third parties. We may, however, share your information with third parties when we are authorized to share such information.

Third-party service providers
CARPETPLUS may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policy.

Opt in: CARPETPLUS Uses Active Campaign for opt in options. Active Campaign: Privacy Policy.

Tracking: CARPETPLUS uses various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns, clicks, and allow us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service providers for tracking: Google Analytics: Privacy Policy.

Remarketing: CARPETPLUS uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. This means you may see an ad for one of our products or services as a result of visiting our website. In addition, CARPETPLUS uses custom audiences based on e-mails of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook. However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:
Facebook: Opt-out of Facebook remarketing here
Google: Opt-out of Google remarketing here

Contact Information and Website Support: We offer multiple ways to contact CARPETPLUS including contact forms, e-mails, and chat. If at any time, you attempt to contact us through a contact form, the information you provide will be stored on our servers. If you use the Messenger feature the information will be stored in Facebook Messenger.

Facebook Chat Widget: Privacy Policy.

Newsletters: CARPETPLUS uses Active Campaign as its e-mail service provider. Active Campaign collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters. You may view Active Campaigns privacy policy here. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.

CARPETPLUS collects non-personally identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. CARPETPLUS purpose in collecting non-personally identifying information is to better understand how CARPETPLUS visitors use its website. From time to time, CARPETPLUS may release non-personally identifying information in the aggregate, e.g., by sharing results from CARPETPLUS Facebook marketing campaign.

Gathering of Personally Identifying Information
Certain visitors to CARPETPLUS websites choose to interact with CARPETPLUS in ways that require CARPETPLUS to gather personally identifying information. The amount and type of information that CARPETPLUS gathers depends on the nature of the interaction.

Those who engage in transactions with CARPETPLUS are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, CARPETPLUS collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with CARPETPLUS. CARPETPLUS does not disclose personally identifying information other than as described below. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics
CARPETPLUS may collect statistics about the behaviour of visitors to its websites. CARPETPLUS may display this information publicly or provide it to others. However, CARPETPLUS does not disclose personally identifying information other than as described below.

Protection of Certain Personally Identifying Information
CARPETPLUS discloses potentially personally identifying and personally identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on CARPETPLUS behalf or to provide services available at CARPETPLUS websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using CARPETPLUS websites, you consent to the transfer of such information to them.

CARPETPLUS will not rent or sell potentially personally identifying and personally identifying information to anyone. CARPETPLUS discloses potentially personally identifying and personally identifying information only in response to a subpoena, court order or other governmental request, or when CARPETPLUS believes in good faith that disclosure is reasonably necessary to protect the property or rights of CARPETPLUS, third parties or the public at large.

If you are a registered user of CARPETPLUS website and have supplied your email address, CARPETPLUS may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what is going on with CARPETPLUS and our products or services. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. CARPETPLUS takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. CARPETPLUS uses cookies to help CARPETPLUS identify and track visitors, their usage of CARPETPLUS website, and their website access preferences. CARPETPLUS visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using CARPETPLUS websites, with the drawback that certain features of CARPETPLUS websites may not function properly without the aid of cookies.

Business Transfers
If CARPETPLUS or substantially all of its assets, were acquired, or in the unlikely event that CARPETPLUS goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of CARPETPLUS may continue to use your personal information as set forth in this policy.

RIGHTS RELATED TO YOUR PERSONAL DATA

Opt-out: You may opt-out of future e-mail communications by following the unsubscribe links in our e-mails. You may also notify us at christchurch@carpetplus.co.nz to be removed from our mailing list.
Access: You may access the personal information we have about you by submitting a request to christchurch@carpetplus.co.nz
Amend: You may contact us at christchurch@carpetplus.co.nz to amend or update your personal information.
Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to christchurch@carpetplus.co.nz.
Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

CHILDREN’S INFORMATION

CARPETPLUS does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that CARPETPLUS has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at christchurch@carpetplus.co.nz and we will use our best efforts to promptly remove such information from our records.

SPAM POLICY

CARPETPLUS is strongly opposed to spam. We will only send e-mail to users that have explicitly requested to receive an e-mail from CARPETPLUS. Examples may include:

Opt-in subscribers to the CARPETPLUS Newsletter
Users that complete a contact form
All communication will be related and relevant to what you have requested.

WEB LINKS

Occasionally, CARPETPLUS contains links to other sites. Please be aware that CARPETPLUS is not responsible for the privacy practices or the content of such other sites. We encourage our users to be aware when they leave our site to read the privacy and spam policies of each and every website that collects personally identifiable information. This Privacy and Spam Policy applies solely to information collected by CARPETPLUS.

Terms and Conditions

All refund requests must be sent through to christchurch@carpetplus.co.nz

HOW DO I CONTACT CARPETPLUS?

If you have any further questions or comments regarding the CARPETPLUS website or this Privacy and Spam Policy, you may contact christchurch@carpetplus.co.nz.